Shipping & returns

Returns, Refunds and Exchanges Policy

How To Return An Item

You must return the item within 30 days of receipt. All refunds will be credited back in the original form of payment and will be posted within 48 hours.  It may take up to two billing cycles for the credit to appear on your monthly credit card statement.  The cost of return shipping will be deducted from your refund amount.

1. Please email returns@louisaellis.com to request a refund, include in your email the reason for the return and the original invoice number and we will send you a return authorization form which includes a tracking number. 

2. Mail your returned item to:

Louisa Ellis

Returns Department Tracking # 

294 Main St

Great Barrington, MA 01230

3. Include in your package the completed return authorization form.

 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. Please email returns@louisaellis.com to request an exchange, include in your email the original invoice number and the size or color that you would like in exchange. Once your item has arrived at our store, we will ship the new item. You will still have to pay return shipping. 

 

Shipping Policy

All orders are shipped within 48 hours of placement,  Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.